Terms and Conditions for UK Services
These Terms and Conditions set out the basis on which our UK service is provided. By making a booking, placing an order, or otherwise instructing us to carry out work, you agree to these terms. Please read them carefully before confirming any appointment or service request. They are designed to clarify how the service agreement works, what we expect from customers, and what you can expect from us.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “customer” mean the person or organisation booking the service. These terms apply to all standard service bookings unless a separate written agreement states otherwise. If there is any conflict between these terms and a separate signed agreement, the separate agreement will take priority to the extent of the conflict.
We reserve the right to update these service terms from time to time. Any updated version will apply to new bookings made after the revised terms are issued. Continued use of the service after a change has been communicated will be treated as acceptance of the updated terms. Where a change materially affects an existing booking, we will apply the version in force at the time the booking was confirmed unless another arrangement is agreed in writing.
Booking process begins when you submit a request for a quotation, an estimate, or a fixed-price service appointment. Any quotation provided is based on the information available at the time and may be subject to revision if the scope of work changes, access is restricted, or additional labour, materials, or equipment are required. A booking is only confirmed when we accept your request and, where required, receive the relevant deposit or advance payment.
It is your responsibility to provide accurate and complete information when arranging the service. This includes, without limitation, the type of work required, site conditions, access details, parking restrictions, and any known hazards. If inaccurate information leads to extra time, additional equipment, or changed requirements, we may adjust the price accordingly. Any estimate is prepared in good faith but is not a guarantee unless expressly stated as a fixed price in writing.
You must ensure that someone with authority is available to approve the work where necessary. If the service can only be completed with your input, or with access to a property, vehicle, or premises, you must make suitable arrangements for timely access. Delays caused by missed access, incorrect instructions, or incomplete preparation may result in waiting charges, rescheduling fees, or cancellation charges, depending on the circumstances.
Payments must be made in accordance with the payment terms shown at the point of booking, on the invoice, or in any written quote. Unless otherwise agreed, prices are stated in pounds sterling and may be subject to applicable taxes. We may require a deposit, partial advance payment, or full payment before work begins, particularly for larger jobs, bespoke services, or scheduled appointments involving materials or specialist labour.
Where payment is due on completion, it must be made immediately unless a credit arrangement has been agreed in writing in advance. We accept payment only by the methods specified at booking or invoicing. If payment is not made by the due date, we may suspend further services, withhold delivery of completed work where lawful, and charge reasonable costs incurred in recovering overdue amounts. Any unpaid sum may also attract interest at the statutory rate permitted under UK law.
Unless stated otherwise, quotations remain valid for a limited period only and may be withdrawn if market costs change significantly. We are entitled to correct obvious pricing errors before confirming a booking. In the event that a mistake has been made in a published or quoted price, we will notify you as soon as reasonably practicable and you may choose whether to proceed at the corrected price or cancel the booking without penalty.
Cancellations and changes to a booking should be made as early as possible. If you need to cancel or rearrange, you must give notice within the period stated in your confirmation or invoice. Where no specific notice period is given, a reasonable notice period will apply based on the nature of the service, the resources reserved, and any costs already incurred by us.
If you cancel after we have begun preparing for the service, after materials have been ordered, or after staff have been allocated, we may deduct or invoice reasonable costs incurred up to the point of cancellation. This may include administration fees, supplier charges, transport costs, and any non-recoverable expenses. Where the service has already started, you may remain liable for the proportion of work completed plus any costs properly incurred.
We may cancel or postpone a booking if performance is prevented or made impractical by events beyond our reasonable control, including severe weather, supply chain interruptions, transport problems, illness, utility failure, or site conditions that present a risk to health and safety. If we cancel, we will endeavour to offer a new date or refund any payment made for work not performed, subject to any lawful deductions for work completed or materials supplied.
Liability is limited to the extent permitted by law. We will carry out the service with reasonable care and skill, but we do not accept responsibility for losses that are not reasonably foreseeable, for indirect or consequential losses, or for business losses unless we have expressly agreed otherwise in writing. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
If you believe that the service is defective, incomplete, or not in accordance with the agreed specification, you must notify us within a reasonable time after completion or delivery. We may, at our option, inspect the issue and provide a remedy, which may include re-performance of the service, rectification, or an appropriate reduction in price where required by law. You must give us a fair opportunity to investigate and resolve the matter before arranging third-party remedial work.
You are responsible for protecting valuable or fragile items, ensuring that the workspace is suitable, and removing any items that could be damaged during the service unless we have agreed to handle them. We are not liable for pre-existing defects, hidden faults, structural weaknesses, contamination, or damage caused by factors outside our control, including inaccurate instructions, unsuitable site conditions, or the failure of third parties to perform their duties properly.
Waste regulations apply where the service generates waste, packaging, discarded materials, or removed items. Both parties must comply with all relevant UK waste management requirements. Unless we agree otherwise in writing, you remain responsible for ensuring that waste on your premises is properly identified and separated where necessary. We will only remove waste where this forms part of the agreed service and where doing so is lawful and safe.
Where we collect or transport waste, you agree that the waste will be described accurately and that no prohibited, hazardous, clinical, or regulated items will be included unless we have specifically agreed to handle them and have the lawful authority, equipment, and arrangements to do so. If restricted materials are discovered unexpectedly, we may stop work, isolate the materials, or request additional instructions and charges. Any inaccurate description of waste may result in extra costs, delays, or cancellation of the relevant portion of the service.
We may require you to confirm the nature and ownership of items to be removed, particularly where electrical equipment, furniture, fixtures, or scrap materials are involved. You must not ask us to dispose of waste in a manner that would breach environmental or duty-of-care obligations. Where disposal is arranged through a licensed third party, we will act in accordance with the applicable legal framework and expect the same standard of compliance from our subcontractors and suppliers.
Customer obligations include providing a safe environment for the service to be carried out. You must ensure that the site is reasonably accessible, that utilities are available where required, and that any pets, children, or bystanders are kept clear of the working area. If the environment is unsafe, we may pause or stop the service until the issue is corrected, and additional charges may apply if attendance has already been made.
You must tell us about any special requirements, known risks, or legal restrictions affecting the service. This includes alarms, permits, shared access arrangements, restricted parking, fragile surfaces, or sensitive materials. Failure to provide this information may affect timing, pricing, and service outcomes. You also agree to comply with any reasonable instructions given by our personnel for health, safety, and operational reasons while the service is being delivered.
Intellectual property, where relevant, remains with us or our licensors unless a written assignment says otherwise. This includes prepared documents, plans, templates, and service methods that are not created specifically for transfer to you. You may use any deliverables only for the purpose for which they were supplied. You must not reproduce, resell, or distribute them beyond that purpose without permission. Any confidential information shared by either party must be kept confidential unless disclosure is required by law.
Termination may occur if either party commits a serious breach of these terms and fails to remedy it within a reasonable time after notice, where a remedy is possible. We may also terminate or suspend the service immediately if continuing would be unsafe, unlawful, or commercially impractical due to non-payment, abuse, fraud, or obstruction of the work. On termination, you must pay for all work completed and any properly incurred costs up to the date of termination.
These service terms do not create a partnership, joint venture, agency, or employment relationship between the parties. No person other than the parties to the booking has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless the law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
Entire agreement means these terms, together with any written quotation, invoice, booking confirmation, or signed addendum, form the full agreement between us regarding the service. You confirm that you have not relied on any statement not expressly set out in those documents. Any variation must be agreed in writing by both parties. Failure by us to enforce any term on one occasion does not amount to a waiver of our right to enforce it later.
Governing law for these terms and any dispute arising out of or in connection with the service shall be the law of England and Wales, unless another UK legal system is required by mandatory law in the circumstances. The courts of England and Wales shall have jurisdiction, except where applicable law gives you the right to bring proceedings elsewhere in the United Kingdom.
These service terms are intended to provide a fair and transparent framework for the supply of professional work. They balance the need for clear customer commitments with the practical realities of scheduling, labour, materials, and compliance. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to the terms governing the service arrangement.
Where a provision is drafted with reference to a legal requirement, that provision should be read as including any amendment, re-enactment, or replacement of that requirement from time to time. Headings are included for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa, and references to one gender include all genders where the context allows.
